FAQS
1. What type of clothing does RusHush offer?
RusHush offers a wide range of elegant and stylish dresses. Our collection includes timeless classics with modern silhouettes, designed for young, fun, and fashion-conscious shoppers.
2. What is the style of RusHush clothing?
Our clothing style can be described as sophisticated and comfortable. We strive to provide one-of-a-kind designs that combine elegance with modern trends.
3. What is the return policy?
We have a 14-day return policy. To be eligible for a return, the item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Please note that custom products, beauty and self-care products, sale items, and gift cards are not eligible for return. For more details, please refer to our refund policy.
4. How long does shipping take?
We offer standard shipping, which typically delivers orders within 10-12 business days. During sale times or new drops, there may be delays of up to 14-15 business days. We also offer express shipping, which delivers orders within 6-7 business days. Please note that delivery times are estimates and may be subject to change. For more information, please refer to our shipping policy.
5. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the delivery status of your order.
6. What if I receive a defective or wrong item?
If you receive a defective or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.
7. How can I contact RusHush?
You can contact us through the following channels:
- Email: info@rushush.com
- Email: customercare@rushush.com
- Email: enquiry@rushush.com
Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Custom products, beauty and self-care products, sale items, and gift cards are not eligible for return. For more details, please contact us at info@rushush.com.
Shipping Policy
At RusHush, we strive to get your orders to you as quickly and efficiently as possible. We offer standard shipping, which delivers orders within 10-12 business days, and express shipping, which delivers orders within 6-7 business days. Delivery times may vary depending on your location and the shipping option you choose. Shipping costs are calculated based on the weight of your order and the shipping option. Once your order is shipped, you will receive a tracking number to track its delivery status. For more information, please contact us at info@rushush.com.
1. How long does it take to receive my order?
Delivery times vary depending on your location and the shipping option you choose. We offer standard shipping, which typically delivers orders within 10-12 business days, and express shipping, which delivers orders within 6-7 business days. Please note that these are estimated delivery times and may be subject to change.
2. Do you ship internationally?
Yes, we ship internationally to the USA, UK, and Australia markets. However, please allow an additional 5 business days for duties and customs clearance on all international orders.
3. What is your return policy?
We have a 14-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Please note that custom products, beauty and self-care products, sale items, and gift cards are not eligible for return. For more details, please refer to our Refund Policy.
4. How do I initiate a return?
To start a return, please contact us at info@rushush.com. If your return is accepted, we'll provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
5. What if my item is damaged or defective?
If you receive a damaged, defective, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please refer to our Refund Policy for more information.
6. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order and see its delivery status.
7. Can I cancel or change my order?
Unfortunately, we are unable to make any modifications to your order once it has been placed. We work swiftly to complete and dispatch your order. Therefore, please double-check the items in your order and your shipping address before making a purchase. If you have any questions, please contact us before placing an order.
8. What if I have more questions?
If you have any more questions or need further assistance, please email us at info@rushush.com. We are here to help!